Technical Support

Your purchase of software support for Qube! entitles you to a number of ongoing support services for the term of the contract including:

• Major releases
• Intermediate releases
• Technical Support Forum and Knowledge Base
• Email support: support <at> pipelinefx <dot> com
• Helpdesk support: http://pipelinefx.zendesk.com
• Telephone support: 1-866-856-7823

Qube! Documentation

• Updated May 23, 2011
• What’s New
  • Qube 6.2 (pdf)
  • Qube 6.1 (pdf)
  • Qube 6.0 (pdf)
  • Qube 5.5 (pdf)
  • Qube 5.4 (pdf)
  • Qube 5.3 (pdf)
• Installation (pdf)
• User Manual (pdf)
• Administration (pdf)
• Jobtypes (html)
• Development & C++/Perl APIs (pdf)
  • Python API (pdf)
  • SimpleCmd Framework (html)
• Qube 6.1 docs bundle (html zip)

Information

• Community Forum – Join to search and post on current Qube! topics
  • SimpleCmd Forum – Download and Share new application integration
• Applications List – List of Jobtypes for supported Applications
• Qube Knowledge Base – Answers to technical questions
• Contact Pipelinefx Support – Contact us and submit a support case to our Helpdesk [Beta]

Videos

• Tech Talk: Qube and AfterEffects
  
• Tech Talk Video: Dynamic Allocation

Whitepapers

• Tuning For High Performance (pdf) – a whitepaper on tuning the Qube Supervisor and MySQL database for enhanced performance.



“PipelineFX was extremely responsive, and willing to go above and beyond to help with production and integration challenges.”
- Starz,
Toronto, Ontario

“Qube! made it easier to submit and monitor render jobs. PipelineFX responds promptly to all enquiries, providing excellent support.”
- The Upper Story,
Singapore

“The technical support is phenomenal and the Qube! backend is the most robust of any of the systems I tested.”
- Speedshape,
Los Angeles, CA